Refund policy

We want you to love your Toasti. If something isn't right, here's how we'll make it right.

30-day returns
You can return your order within 30 days of delivery if the item is unused and in its original packaging. To start a return, email us at [your email] with your order number, and we'll send you return instructions. Please don't send items back without contacting us first, or we may not be able to accept them.

For change-of-mind returns, the customer pays return shipping. Original shipping costs are non-refundable.

Holiday returns
Orders placed between November 1 and December 31 can be returned until January 31, so gifts can be returned after the holidays.

Damaged or defective items
If your Toasti arrives damaged, stops working, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, and you won't need to send the item back.

Refunds
Once your return arrives, or your defect claim is approved, we'll email you. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

Exchanges
To get a different color, email us and we'll help you return the original and order the one you want.

Questions?
Email us anytime at toastidesk@gmail.com